Learn & Grow

VocDesk Resource Center

Expert guides, industry insights, and product updates to help you master the Voice of Customer.

Expert Guides

In-depth strategies for VOC mastery

Complete Amazon VOC Guide

Learn how to extract actionable insights from Amazon reviews. From tracking product feedback to identifying quality issues before they impact ratings.

12 min read

Read Guide

Strategy

Negative Review Response Strategies

Turn unhappy customers into brand advocates. Proven frameworks for responding to negative reviews across all platforms.

8 min read

Read Guide

Advanced

Competitor VOC Analysis

Spy on competitors' customer feedback to find market gaps. Use their weaknesses to strengthen your product positioning.

15 min read

Read Guide

What's New

Product Updates

Latest improvements to the VocDesk platform

New Feature

Dec 2024

v2.4: TikTok Shop Integration

Monitor and respond to TikTok Shop comments and reviews directly from your VocDesk dashboard.

Improvement

Nov 2024

v2.3: AI Sentiment Accuracy Boost

Improved sentiment analysis accuracy by 23% with our new multi-language AI model.

New Feature

Oct 2024

v2.2: Slack & Teams Alerts

Get instant review notifications in your team's Slack or Microsoft Teams channels.

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